If you require assistance or have any questions, please don’t hesitate to reach out to our dedicated support team. You can contact us by sending an email to [email protected]. We’re here to help and look forward to addressing any concerns or inquiries you may have.
At Humantelligence, we are committed to providing you with the best possible support and service. Our Service Level Agreement (SLA) outlines our commitments and expectations, ensuring a seamless and responsive experience for our valued users.
Our goal is to acknowledge and respond to your support inquiries within the following timeframes:
Acknowledgement Time: We aim to acknowledge receipt of your support request within 1 hour.
Response Time: Our dedicated support team will provide an initial response with a solution, an update, or an estimated resolution time within 1 business days.
Please note that the above response times are indicative of our standard practices. While we strive to adhere to these commitments, response times may vary based on the complexity of the issue and the volume of support requests. For critical or urgent matters, we will prioritize swift resolution.
We strive to maintain high availability for our services. In the rare event of planned maintenance or unexpected downtime, we will notify users in advance, whenever possible. Our team is dedicated to minimizing any disruptions and ensuring a reliable service experience.
Your Feedback Matters
Your feedback is invaluable to us. If you have suggestions, encounter issues, or believe we can enhance our service further, please let us know. We are continuously working to improve our platform based on user input.
Thank you for choosing Humantelligence. We are committed to providing the support and service you deserve. If you have any questions or require further clarification on our SLA, please don’t hesitate to contact us at [email protected]. Your satisfaction is our priority.
Our support team is available during the following hours:
Mon – Fri 8-6 ET
Please note that our team observes local holidays, and our support hours may be adjusted during such occasions. Rest assured, we’ll do our best to assist you within the specified support hours, and your inquiries outside of these hours will be addressed promptly during the next available support window. Your satisfaction is our priority, and we look forward to helping you during our support hours.