Richwood Bank Improves Collaboration & Team Effectiveness through Leadership Development

Its mission is to provide financial services and banking products that build its customers’ account balances. With 167 employees across 9 branch locations, Richwood Bank serves as the trusted financial partner for customers in Central Ohio and is focused on leadership development for its branch managers.

When COVID hit, it became difficult to provide a clear roadmap of what to do when, and employee engagement suffered. Managers were not empowered, and Richwood made it a goal to focus on leadership development and enabling managers through curriculum and tools to help them deepen their working relationships with team members and improve team performance.

“Utilizing Humantelligence has been fun and productive for our teams. It has honestly been a highlight of my entire time here as Chief Culture Officer, to see these teams self-generate and passionately apply the tool to their shared goal. I’ve seen the tool do exactly what it should do, which is bond groups over common needs and help them decide how to leverage their tendencies.” – Tim Coan, Chief Culture Officer, Richwood Bank

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